Имеется система ОTRS работает как надо.
Решил подружить ее с MS AD.
Создал нового пользователя в АД, настроил все параметры.
Но не загружается сам OTRS сейчас.
Выскакивает такая ошибка
Код: Выделить всё
[Wed Dec 16 16:46:59 2009] [notice] caught SIGWINCH, shutting down gracefully
ocsinventory-server: Can't load SOAP::Transport::HTTP* - Web service will be unavailable
ocsinventory-server: Can't load SOAP::Transport::HTTP* - Web service will be unavailable
[Wed Dec 16 16:47:17 2009] [notice] Apache/2.2.8 (Ubuntu) mod_ldap_userdir/1.1.12-20070601 PHP/5.2.4-2ubuntu5.9 with Suhosin-Patch mod_perl/2.0.3 Perl/v5.8.8 configured -- resuming normal operations
[Wed Dec 16 16:47:23 2009] [error] [client 172.16.0.70] Attempt to serve directory: /usr/share/otrs/bin/cgi-bin/
[Wed Dec 16 16:47:23 2009] [error] [Wed Dec 16 16:47:23 2009] -e: Can't locate object method "new" via package "Kernel::Config" (perhaps you forgot to load "Kernel::Config"?) at /usr/share/otrs//Kernel/System/Web/InterfaceAgent.pm line 74.\nCPAN такого модуля не знает
Код: Выделить всё
cpan[1]> install Kernel::Config
CPAN: Storable loaded ok (v2.15)
Going to read '/home/mas/.cpan/Metadata'
Database was generated on Tue, 15 Dec 2009 06:29:01 GMT
Warning: Cannot install Kernel::Config, don't know what it is.
Try the command
i /Kernel::Config/
to find objects with matching identifiers.
CPAN: Time::HiRes loaded ok (v1.86)
i /Kernel::Config/
i /Kernel::Config/
No objects found of any type for argument /Kernel::Config/В какую сторону копать?
Вот конфиг OTRS
Код: Выделить всё
mas@asterisk:~$ cat /etc/otrs/Kernel/Config.pm
#------------------------------------------------------------------------
# Start of Example Config
$Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
$Self->{'AuthModule::LDAP::Host'} = '172.16.0.50';
$Self->{'AuthModule::LDAP::BaseDN'} = 'dc=domain, dc=local';
$Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName';
$Self->{'AuthModule::LDAP::SearchUserDN'} = 'cn=otrs,ou=otrs,dc=domain,dc=local';
$Self->{'AuthModule::LDAP::SearchUserPw'} = 'BF#0_19-41';
# This is an example configuration for an LDAP auth. backend.
# (take care that Net::LDAP is installed!)
$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::Host'} = '172.16.0.50';
$Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'cn=otrs,ou=otrs,dc=domain,dc=local';
$Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
# The following is valid but would only be necessary if the
# anonymous user do NOT have permission to read from the LDAP tree
$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'cn=otrs,ou=otrs,dc=domain,dc=local';
$Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'BF#0-19-41';
# CustomerUser
# (customer user database backend and settings)
$Self->{CustomerUser} = {
Name => 'LDAP',
Module => 'Kernel::System::CustomerUser::DB',
Params => { Table => 'customer_user',
# to use an external database
# DSN => 'DBI:odbc:yourdsn',
# DSN => 'DBI:mysql:database=customerdb;host=customerdbhost',
# User => '', Password => '',
},
# customer uniq id
CustomerKey => 'login',
CustomerID => 'customer_id',
CustomerValid => 'valid_id',
CustomerUserListFields => ['first_name', 'last_name', 'email'],
# CustomerUserListFields => ['login', 'first_name', 'last_name', 'customer_id', 'email'],
CustomerUserSearchFields => ['login', 'last_name', 'customer_id'],
CustomerUserSearchPrefix => '',
CustomerUserSearchSuffix => '*',
CustomerUserSearchListLimit => 250,
CustomerUserPostMasterSearchFields => ['email'],
CustomerUserNameFields => ['salutation', 'first_name', 'last_name'],
# ReadOnly => 1,
Map => [
# note: Login, Email and CustomerID needed!
# var, frontend, storage, shown, required, storage-type, http-link
[ 'UserSalutation', 'Salutation', 'salutation', 1, 0, 'var' ],
[ 'UserFirstname', 'Firstname', 'first_name', 1, 1, 'var' ],
[ 'UserLastname', 'Lastname', 'last_name', 1, 1, 'var' ],
[ 'UserLogin', 'Login', 'login', 1, 1, 'var' ],
[ 'UserPassword', 'Password', 'pw', 0, 1, 'var' ],
[ 'UserEmail', 'Email', 'email', 0, 1, 'var' ],
[ 'UserCustomerID', 'CustomerID', 'customer_id', 0, 1, 'var' ],
[ 'UserComment', 'Comment', 'comments', 1, 0, 'var' ],
[ 'ValidID', 'Valid', 'valid_id', 0, 1, 'int' ],
],
};
# CustomerUser1
# (customer user ldap backend and settings)
$Self->{CustomerUser1} = {
Module => 'Kernel::System::CustomerUser::LDAP',
Params => {
# ldap host
Host => '172.16.0.50',
# ldap base dn
BaseDN => 'cn=otrs,ou=otrs,dc=domain,dc=local',
# search scope (one|sub)
SSCOPE => 'sub',
# The following is valid but would only be necessary if the
# anonymous user does NOT have permission to read from the LDAP tree
UserDN => 'cn=otrs,ou=otrs,dc=domain,dc=local',
UserPw => 'BF#0_19-41',
AlwaysFilter => '',
SourceCharset => 'utf-8',
DestCharset => 'iso-8859-1',
},
# customer uniq id
CustomerKey => 'sAMAccountName',
# customer #
CustomerID => 'mail',
CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'],
CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
CustomerUserSearchPrefix => '',
CustomerUserSearchSuffix => '*',
CustomerUserSearchListLimit => 250,
CustomerUserPostMasterSearchFields => ['mail'],
CustomerUserNameFields => ['givenname', 'sn'],
Map => [
# note: Login, Email and CustomerID needed!
# var, frontend, storage, shown, required, storage-type
#[ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],
[ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
[ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
[ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
[ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
[ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
[ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],
#[ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ],
#[ 'UserComment', 'Comment', 'description', 1, 0, 'var' ],
],
};
# End example config
Конфиг взят отсюда
http://doc.otrs.org/1.3/en/html/ldap-integration.html